Support
Getting in
I do not have a password
If your manager created your account, no password was ever set. Open the app, tap Forgot password?, enter your email address, and follow the link in the email that arrives.
The reset link says it has expired
Reset links work once and last an hour, and asking for a new one stops the previous one working. Open the most recent email, and if it is spent, use the box on that screen to send yourself a new link. Nothing is wrong with your account.
No email arrived
Check spam and junk for a message from knockline@opervo.io, and confirm the address you typed matches the one on the account exactly.
Using the app
My map is empty
Reps see only the neighborhoods assigned to them. If nothing has been assigned yet, the list and the map are empty, and that is expected rather than a fault. Ask your manager to assign you an area.
There is no signal where I am working
Download the area before you go. Open the territory, tap Download this area, and Knockline saves the streets, house numbers and property outlines onto your phone. Everything you record while offline is stored on the device and uploads by itself when a connection returns.
My phone shows bars but nothing loads
That is common in new construction: the phone is registered to a tower but no data moves. Open the filter menu at the top right and turn on Offline mode. The app stops waiting on the network and works from what is on the device.
The map has no house numbers
House numbers and the tappable circles on each door come from county property records, and they appear once you zoom in. If a neighborhood is very newly built, the county may not have published its addresses yet; the streets will still be there.
Your account
Deleting your account
Open the app and go to Settings > Delete account. You will be asked to type DELETE to confirm. It happens straight away and cannot be undone.
This removes your name, email, settings, custom statuses and training history, and any neighborhoods you created along with the doors inside them.
If you work for a company that uses Knockline, the doors you knocked in that company's neighborhoods stay with the company. They remain on the company's map and are no longer attributed to you.
If you cannot get into the app, email help@opervo.io from the address on the account and we will do it for you.
Getting a copy of your data
Email help@opervo.io and we will send you what we hold.